Privacy Policy

Type of website: Black Car & Limousine Services
Effective date: 1st day of November 2021

www.vipmontreal.ca (the "Site") is owned and operated by VIP Montreal Limo. VIP Montreal Limo is the data controller and can be contacted at:
 

info@vipmontreal.ca
(450) 700-6494

VIP Montreal Limo (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, website, or reservation platform.

1. Information We Collect

We may collect the following types of information when you interact with us:

• Personal      Information: Name, email address, phone number, billing information,      and reservation details.
• Payment      Information: Credit card or billing details (processed securely      through our reservation platform and payment processors).
• Communications:     Emails, SMS, or other correspondence between you and us.
• Website      & Platform Usage Data: IP address, browser type, operating system,      and browsing behavior on vipmontreal.ca or our Limo Anywhere reservation      platform.

2. How We Use Your Information

Your information may be used for the following purposes:

• To      process reservations and provide transportation services.
• To      send booking confirmations, updates, invoices, and receipts.
• To      communicate with you regarding schedule changes, service alerts, or      important information.
• To      improve our website, reservation platform, services, and customer support.
• To      comply with legal, tax, and regulatory obligations.

3. SMS & Email Communications

By providing your mobile phone number and/or email, you consent to receive communications from VIP Montreal Limo related to:

• Quotes      and reservation confirmations.
• Service      updates and payment reminders.
• Customer      satisfaction surveys and feedback requests.

Your SMS consent is used only for communications with VIP Montreal Limo and is not shared with third parties or affiliates under any circumstances.

You may opt out of SMS at any time by replying “STOP” to our messages or opt out of email communications by following the unsubscribe link provided.

4. Use of Limo Anywhere Reservation Platform

We use Limo Anywhere, a third-party reservation and dispatch system, to manage bookings, client communications, and payments.

• Your      information entered through our Limo Anywhere booking link, mobile app, or      reservation form is encrypted and securely stored.
• Limo      Anywhere processes this data solely for the purpose of enabling your      reservation, dispatching your ride, and processing payments.
• Limo      Anywhere does not use your information for marketing or share it with      unrelated third parties.
• We      maintain administrative controls to ensure your data remains protected      within the platform.

5. Sharing of Information

We do not sell or rent your personal information. Information may be shared only in the following limited circumstances:

• With      trusted service providers who perform essential business functions (e.g.,      payment processing through Limo Anywhere and related payment gateways),      under strict confidentiality agreements.
• To      comply with legal obligations, regulations, or enforceable governmental      requests.
• To      protect the rights, property, or safety of VIP Montreal Limo, our clients,      or the public.

6. Data Security

We take all reasonable precautions to protect your information. This includes encryption, secure data storage, and restricted employee access. Limo Anywhere also employs its own security protocols to protect reservation and payment data. However, no method of electronic transmission or storage is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

8. Your Rights

You have the right to:

• Request      access to the personal data we hold about you.
• Request      correction or deletion of your information.
• Withdraw      consent to marketing or SMS/email communications at any time.

9. Cookies & Tracking Technologies

Our website and reservation platform may use cookies to improve your browsing experience and analyze site traffic. You may disable cookies in your browser settings, but some features of the website or booking system may not function properly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

VIP Montreal Limo
📍Montreal, Quebec, Canada
📞+1 (866) 760-5333
📧info@vipmontreal.ca