Terms and Conditions

These terms and conditions (the "Terms and Conditions") govern the use of www.vipmontreal.ca (the "Site"). This Site is owned and operated by VIP MONTREAL LIMO. This Site is a Black Car Limousine service.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY.

Intellectual Property
All content published and made available on our Site is the property of VIP MONTREAL LIMO and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Accounts
When you create an account on our Site, you agree to the following:

1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
   
2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
   

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

SMS Terms of Service

 Program Name: VIP Montreal Limo (VML) SMS Alerts & Support
Short Code/Number: Standard long code
Purpose: Provide reservation/booking updates, driver status and arrival notices, flight or pickup reminders, quotes and payment links, account notifications, and post‑ride service surveys.

Consent. By opting into SMS—from a web form, quote or reservation form, phone call, or by texting us first—you agree to receive SMS messages from VIP Montreal Limo (VML).

Message Frequency. Messaging frequency may vary.

Fees. Message and data rates may apply.

Opt‑Out. To stop receiving messages, reply STOP at any time. You will receive one final message confirming your opt‑out.

Help. For assistance, reply HELP or visit www.vipmontreal.ca. You may also call our reservations hotline at +1.866.760.5333.

Supported Message Types. Appointment/pickup reminders, reservation confirmations/changes/cancellations, driver status and curbside instructions, flight or delay notices, quotes and payment links, receipts, account notices, and service surveys.

Eligibility & Responsibility. You must be the account holder or have consent of the account holder for the mobile number provided.

Privacy. See our Privacy Policy for how we collect, use, and protect your information: https://vipmontreal.ca/privacy-policy. SMS consent is not shared with third parties. 

Link: Terms of Service: https://vipmontreal.ca/terms-and-conditions 

Carriers. Carriers are not liable for delayed or undelivered messages.

Changes. We may update these SMS Terms from time to time. Continued use of the program after changes constitutes acceptance.

Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

Limitation of Liability
VIP MONTREAL LIMO and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless VIP MONTREAL LIMO and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law
These Terms and Conditions are governed by the laws of the Province of Quebec.

Dispute Resolution
Subject to any exceptions specified in these Terms and Conditions, if you and VIP MONTREAL LIMO are unable to resolve any dispute through informal discussion, then you and VIP MONTREAL LIMO agree to submit the issue before a mediator. The decision of the mediator will not be binding. Any mediator must be a neutral party acceptable to both you and VIP MONTREAL LIMO. The costs of any mediation will be paid by the unsuccessful party.

Notwithstanding any other provision in these Terms and Conditions, you and VIP MONTREAL LIMO agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.

Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:

(450) 700-6494
info@vipmontreal.ca

You can also contact us through the feedback form available on our Site.

Effective Date: 1st day of November, 2021