FAQs

Clear answers before you travel.

Explore practical answers by topic before sending your quote or reservation request.

Before you travel

Planning your request

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How do I reserve a ride?

Start with the online journey to submit a quote or reservation request. Review your trip and contact details before sending. A VASY receipt acknowledges your request; it does not confirm a reservation. Our team contacts you to confirm availability, pricing and booking details.

What information should I provide?

Include the pickup and destination addresses, date and local pickup time, passenger and luggage counts, flight number for airport arrivals, and any stops or return journey.

Can I reserve on behalf of someone else?

Yes. Supply both the organizer contact and the passenger contact, and explain who should receive updates.

Can I request a return trip or intermediate stops?

Yes. Add each stop in travel order and provide a separate return date and local pickup time. Explain whether you need a scheduled return transfer or a chauffeur to wait. The team reviews the full itinerary, availability and price before confirmation.

Where do I sign in or create a booking account?

The client sign-in and registration links open VIP Montreal’s existing Limo Anywhere booking service. VASY is the team’s back office, not a public client account portal. A website request receipt is not a new booking account or a confirmed reservation.

Can I travel beyond Montreal or request a private itinerary?

Request city-to-city travel, a Mont-Tremblant transfer, or a private itinerary with exact pickup and destination addresses. Include fixed arrival times, stops, luggage and return plans. Longer trips and cross-border journeys need individual review; do not assume a route, price or border arrangement is confirmed by sending the form.

Before you travel

Vehicles and hourly service

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Can I request a child seat or extra luggage space?

Tell the team the child’s age and seating requirements and describe all luggage. Equipment and suitable vehicle availability need confirmation before the trip.

What do I need for hourly chauffeur service?

Provide the pickup address, date, local start time, passenger and luggage counts, and requested vehicle category. Hourly service has a minimum of 3 hours. A final drop-off address is optional when preparing the request; include known stops and your planned duration so the team can review the itinerary and price.

Can I bring skis, a bicycle, golf clubs or a stroller?

List every large item alongside checked and cabin bags, and provide dimensions where useful. Passenger seats alone do not establish luggage capacity. Ask the team to confirm a suitable vehicle before booking, and report changes to your party or equipment.

How do I discuss accessibility or mobility needs?

Contact the team before booking and describe the assistance and equipment you need, including size and whether equipment folds. Ask for explicit confirmation of vehicle suitability. Do not assume a wheelchair-accessible vehicle, lifting assistance or specialist equipment is available.

Before you travel

Airport pickups, pricing and confirmation

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What should I provide for a YUL airport pickup?

Enter YUL as the pickup, your destination address, date and local pickup time, passenger and luggage counts, and your flight number. Include child seats or bulky items if needed. The team confirms the meeting instructions and vehicle fit; contact the team if your flight is rebooked or your arrival details change.

Are prices, waiting time, and gratuities included?

Check the written quote or reservation summary for the fare, taxes, waiting allowance, gratuities, and extras. Ask the team to clarify anything not expressly included.

Does a VASY reference mean my ride is booked?

No. The reference confirms that your request was received. Keep it for follow-up. Your reservation is confirmed only when the team or booking service explicitly confirms it.

Is meet-and-greet the same as curbside pickup?

No. The meeting location and assistance depend on the arrangement confirmed for your reservation. Ask whether terminal meet-and-greet, a name sign, parking and any additional charge are included. Do not assume a particular airport door or an indoor meeting point.

How is airport waiting time handled?

Check the waiting allowance and when its clock starts in your written quote or confirmation. Immigration, baggage collection and a changed flight can affect the pickup plan. Contact the team about delays and ask whether additional waiting charges apply; no single free-waiting allowance applies to every arrangement.

What if my flight is delayed, cancelled or rebooked?

Send the updated airline, flight number, arrival date and any airport change to the booking team. Flight monitoring does not replace telling us about a rebooking. Ask the team to confirm the revised pickup and any effect on availability or waiting terms.

Can an assistant arrange travel and billing for a company?

Yes. Identify the organizer, travelling passenger and billing contact separately. Provide the company name, invoice details and any purchase-order requirements without sending payment-card information in the request. Corporate account terms or credit arrangements require prior agreement.

Should I send my credit-card details in the journey form or chat?

No. Do not put card numbers, security codes or banking credentials in the form, chat, email or special requests. Use the secure payment process provided with your booking arrangements. If a payment link looks unexpected, verify it with the team using the contact details on this website before paying.

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